Refund Policy

Refunds/Returns
We offer a 100% money back guarantee if your item arrives in a condition that is damaged or faulty, or if it becomes damaged or faulty within 30 days of you receiving it (at no fault of your own).

This money-back guarantee also covers those who are unsatisfied with the product for any reason. 

To commence this process, please email us at help@baybella.com.au.
 

Shipping
To return your product, please email us at help@baybella.com.au to await instruction from our customer service agents first. Our warehouse address is '36 Northgate Drive, Thomastown, Victoria, 3074'.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

Exchanges (if applicable) 
If you would like to exchange your item, please email us at help@baybella.com.au to await instruction from our customer service agents first. Our warehouse address is '36 Northgate Drive, Thomastown, Victoria, 3074'.

Approval on refunds 
If you are eligible for a refund we will process it on our system, to which it may take a few business days to arrive back into your account depending on your payment method and who you bank with.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Afterwards, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@baybella.com.au.